Car Finance Claim Updates

Welcome to your car finance claim update. As the motor finance claims process continues to evolve, we're here to keep you informed of the latest developments and the progress we're making on your behalf.

Our team continues to actively manage your claim(s), working closely with lenders and monitoring every stage of the Financial Conduct Authority (FCA) process as we work towards securing the best possible outcome for you.

The FCA continues to work with lenders and other industry participants to finalise the motor finance compensation scheme.

While some aspects of the proposed scheme are currently subject to legal proceedings, lenders have been instructed to continue preparing claims in line with the FCA's framework. This includes reviewing complaints, identifying eligible agreements and preparing cases so they are ready to progress as the scheme moves forward.

The FCA has also confirmed it remains committed to delivering a compensation scheme and continues to defend the proposed framework.

Your claim remains active and continues to be progressed.

Our team is continuing to liaise with lenders, review responses, validate agreements and manage your claim through each stage of the process. Where lenders require additional information or provide updates, we're handling these on your behalf to ensure your claim is ready to progress as the FCA scheme develops.

At this stage, there is nothing you need to do unless we contact you directly.

As your claim progresses, your lender may contact you directly while continuing to work with us as your appointed representative.

If you receive any emails or letters from your lender, simply forward them to info@claims1.co.uk. We'll review them, advise you of any action required and continue managing the process on your behalf.

We'll continue sending regular updates as your claim progresses, including important industry developments, lender responses and any actions required from you.

If your personal details have changed, please let us know by emailing info@claims1.co.uk, quoting your Claim Reference Number, so we can continue managing your claim without interruption.

Thank you for choosing Claims1 to represent you. We're continuing to actively manage your claim and will keep you informed every step of the way.