Car Finance Claim Updates

Our team continues to progress claims with lenders while monitoring the latest FCA guidance and legal developments.

Your claim remains active and there is nothing you need to do unless we contact you directly.

The Financial Conduct Authority (FCA) has now confirmed the proposed framework and timescales for the motor finance redress scheme. Lenders have been instructed by the FCA to continue preparing for implementation of the published framework and timetable, despite the scheme currently being subject to legal challenge.

This means your case remains active and important. Having your claim already submitted ensures your matter is logged and ready to be reviewed and processed in line with the FCA published redress scheme. We’ll continue to keep you informed of any important updates every step of the way.

At this stage, there is nothing you need to do unless you contact us directly for further information.

Our team is continuing to progress matters on your behalf, monitor FCA updates, review lender responses and keep your case moving through the correct process.

As part of the claims process, your lender may contact you with an update directly, while we continue to engage with them regarding your claim.

If you receive any correspondence from your lender, please forward it to us as soon as possible at info@claims1.co.uk. This is important as you have appointed us to represent you and manage your claim through the process.

Forwarding any correspondence you receive allows us to review the information provided, keep your claim up to date and help avoid unnecessary delays.

We know that waiting for updates can be frustrating, which is why we’ll continue to keep you informed throughout the process.

If any of your personal details have changed — such as your address, mobile number or email — please let us know by emailing info@claims1.co.uk quoting your Claim Reference Number.

Whenever we require any information from you, we’ll contact you directly via correspondence, and we’ll keep an eye on your emails and text messages for updates from our team.

For more information, be sure to check out our FAQs, where we have answers to common questions and next steps.